Ordering Our Products from Outside India: Your Guide
For a smooth international ordering experience, we have all the information you need. Reach out to us via WhatsApp or our Instagram page for any inquiries or assistance. We look forward to serving you from Kerala!
How can I place an order?
You can place your order on our website just like our Indian customers. During checkout, make sure to change the country to your location. Provide your email address, accurate delivery address, and phone number. After placing the order, you will receive instant updates via email and WhatsApp.
Which all countries are available for international orders?
Currently, we are delivering to UAE, UK, USA, Germany, France, Saudi Arabia & Poland.
Please reach out to us if you are from other countries and we will try to make it happen for you.
How will my order be delivered?
We have partnered with international courier services to ensure reliable delivery. Your products will be shipped from Kerala directly to your doorstep.
How long will it take for my order to arrive?
Typically, it takes 8-10 days for your order to reach your destination country. Rest assured, we keep a close eye on your package and provide you with tracking details for your reference.
Will the products decay during transportation? Do they require refrigeration?
No need to worry! Our products are made using retort processing technology, allowing them to be stored at normal room temperature without the need for refrigeration or freezing. Through heat sterilization, we eliminate food-decaying bacteria, ensuring the safety of the food until the pouch is opened.
What are the courier charges?
Courier charges vary depending on the destination country. We strive to offer the lowest rates possible. The shipping charge will be automatically calculated during checkout based on the weight of the products, categorized in 1kg, 2kg, 3kg, and above slabs.
I'm encountering difficulties in completing my order. What should I do?
If you face any issues, please feel free to contact us via WhatsApp or through our Instagram page. We are here to assist you and ensure a smooth ordering process.
Will there any duties to be paid at the time of delivery?
Typically, there is no need to pay any duties for our shipments as we ensure smooth customs clearance. However, in rare instances, there may be a situation where duties are requested during delivery, which is beyond our control and determined by the respective country's authorities. Unfortunately, we may not receive upfront information regarding such cases.
If you encounter this rare situation, you may be required to pay the duty to the respective authorities. We apologize for any inconvenience caused and appreciate your understanding in such exceptional circumstances.